Returns & Refunds

Cancellation Policy:

  • Cancellations will only be accepted of the order has not been shipped from our end.
  • Refund will be credited to the same bank account, used at the time of transacting, in 10-12 working days.

 Exchange Policy:

We take great care in ensuring the quality of our products but in the rare case of the product having any manufacturing defects, we would exchange the same. All this is backed by letting us know about it within 24 hours of receiving the products at the shipping address.

  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to our address.
  • Products that are eligible for exchange, should reach us within 7 days of receiving the merchandise.

 Here are certain scenarios where We will NOT be able to support Exchange :

  • Return request is made outside the specified time frame.
  • Product is damaged because of use or product is not in the same condition as you received.
  • Items that are returned without original packaging and original bills.

Ship the products back to us at the below address:

SOUL By Sowmya

Pooja Apartments - 101

42 Vittal Mallya Road

 Bangalore 560001


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