SOUL By Sowmya
Cancellation Policy
Cancellation Policy

We are committed to providing the best customer service and quality products.

In the unavoidable event that an ordered item is not available or we are unable to fulfill your order we will notify you within 3 business days for an exchange or a full refund.

Cancellation Policy

Cancellations will only be accepted if the order has not been shipped from our end.

The refund will be credited to the same bank account, used at the time of transacting, in 10-12 working days.

Exchange Policy

We take great care in ensuring the quality of our products but in the rare case of the product having any manufacturing defects, we would exchange the same.

All this is backed by letting us know about it within 24 hours of receiving the products at the shipping address.

Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to our address.

Products that are eligible for exchange, should reach us within 7 days of receiving the merchandise.

Here are certain scenarios where We will NOT be able to support Exchange :

  • Return request is made outside the specified time frame.
  • The product is damaged because of use or product is not in the same condition as you received.
  • Items that are returned without original packaging and original bills.

All returns, in the same packaging, MUST be shipped  back to us at the below address:


101, 42 Pooja Apartments

 Vittal Mallya Road

Bangalore 560001

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